Privacy notice

How J&M uses your information.

Last updated 1 November 2026

Who we are

J&M Multi Trades Ltd is responsible for deciding how personal information is used. You can contact us at michael@jandmmultitrades.co.uk, janine@jandmmultitrades.co.uk, 07950 213357 or 23 Broomhouse Drive, Uddingston, Glasgow, G71 7SW.

Information we collect

We may collect your name, contact details, property and service address, enquiry details, quotation, job and appointment history, invoices, payments, communications, complaints and information needed to deliver safe property services. HomeCare applications may also include membership, property and boiler details.

Why we use it

We use information to respond to enquiries, prepare quotations, schedule and deliver work, administer HomeCare, communicate with you, collect and reconcile payments, keep accounting and legal records, handle complaints, protect customers and staff, and improve our service.

Anonymous website analytics

We count page views, browsing sessions and clicks to understand which parts of our website and HomeCare service are most useful. This reporting does not collect your name, email address, IP address or banking information. A temporary anonymous session reference is kept in your browser for the current browsing session and is not used for advertising.

Optional Google website and advertising measurement

Separately from our own website reporting, you can choose to allow Google Analytics and Google advertising measurement to measure visits to our public website and count successfully submitted quote enquiries. This helps us understand how the website is used and which Google ads lead to enquiries. Google Analytics is not loaded and no measurement is sent to Google until you choose Accept optional. Rejecting does not affect the enquiry form or other essential features.

If you accept, Google receives information such as the public page visited, browser and device information, cookie identifiers, Google ad-click identifiers and your IP address as part of the connection. Google Analytics can share consented measurement with our linked Google Ads account to attribute successful enquiries to advertising. Our measurement code keeps only Google click identifiers (gclid, dclid, gbraid and wbraid) from URL query strings, removes other query data and fragments, and does not send your name, email address, phone number, postcode, enquiry text, photographs or enquiry reference to Google. We do not enable enhanced conversions, Google signals or personalised advertising.

We send a completed-enquiry measurement only after JM Hub confirms that an enquiry was saved. Visiting a page or clicking a phone or WhatsApp link is not counted as a completed enquiry. Google Analytics cookies (_ga and related cookies) are configured for up to 30 days; Google advertising-attribution cookies (_gcl and related cookies) may also be set after consent. We store your optional-measurement choice in this browser for up to 180 days so we can remember it.

You can change your choice at any time using the Cookie settings button on our public website. Reject optional withdraws permission, stops future Google measurement and removes Google Analytics and advertising-attribution cookies set by this website. Withdrawal does not undo measurement already sent. Google may process information outside the UK; see Google’s Privacy Policy and how Google uses information from sites that use its services for its processing and safeguards.

Who we share it with

Information may be shared where necessary with appropriate J&M staff and tradespeople, payment processors such as Stripe, IT and hosting suppliers, accountants, professional advisers, insurers, regulators and authorities. We only share what is necessary for the purpose.

How long we keep it

We keep information only as long as needed to provide services and meet legal, tax, accounting, insurance and dispute requirements. Retention depends on the type of record and the reason it is held.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, delete or restrict information, object to certain processing, receive certain information in a portable format, and withdraw consent where consent is used.

Marketing and complaints

Service messages are separate from marketing. You may opt out of marketing at any time. Please contact J&M first with privacy concerns; you may also complain to the UK Information Commissioner’s Office.